Our services are intended to support your organisation in all areas of your technology decision-making processes, from network design to service and support.

Our services comprise of:

1. Design: We assist our Clients with Strategic planning and IT policy development. We achieve this by analysis of current network structure and clear understanding of the requirements.
2. Products: Through of extensive network of Associates, we are able to source majority of equipment at a reasonably low rate.
3. Set-up & Installations: Our engineers and IT Professionals are able to set-up and install majority of hardware and software applications locally and remotely.
4. Helpdesk & Troubleshooting: Our support team is always there to assist at any time and will endeavour to resolve all issues at the earliest possible convenience. A 24hour telephone support will be available shortly.
5. Network Monitoring: We are able to set-up monitoring of your network for possible intrusions and virus attacks.
6. On-Site Support: Our IT Specialists can be on-site to work on any problem within 2 hours.
7. Integrated Support: If your Company employs IT personnel, our IT Professionals are able to provide additional support to reduce workload or assist solving complex problems.
8. Education & Training: Our support team are able to train and educate your personnel in order to improve productivity.
9. Web Support: Our Web Specialists are able to create, update and support Web Applications and Sites.
10. Security: Our technicians are able to set-up and maintain both hardware and software firewalls.
11. Remote System Management: With deployment of specialised software we are able to maintain and monitor your network remotely.

Please note: Minimum Callout Charge - 1 hour.
All additional time is charged in 30-minute intervals

 MONITORING, TROUBLESHOOTING & ON-GOING MAINTENANCE

To ensure that your computer network is running smoothly and to prevent network failures in the future, we have designed a number of IT maintenance packages. Every month one of our network specialists will visit your office to perform important tasks such as analysis of your network, driver and software update and virus checks to avoid problems in the future. Furthermore, we will monitor your network 24 hours a day, 7 days a week, 365 days per year and will attend to any issue as quickly as possible.

ENTRY PACKAGE $249.00 inc. GST per month (minimum 12 months)

Package Includes

On-site maintenance and check up once a month for 2 hours (24 hours per year)

5 hours per year of emergency on-site response (within 2 hours)

Remote network Administration, Email and Web Administration and Configuration

Up to 5 hours of free Telephone Support

12% discount on all On-Site additional Support (if required)

INVOLVEMENT PACKAGE $439.00 inc. GST per month (minimum 12 months)

Package Includes

On-site maintenance and check up twice a month for 2 hours (48 hours per year)

10 hours per year of emergency on-site response (within 2 hours)

Remote network Administration, Email and Web Administration and Configuration

24 hours Network Monitoring for Intrusions and Virus alerts.

Up to 10 hours of free Telephone Support

15% discount on all On-Site additional Support (if required)

PREMIUM PACKAGE $925.00 inc. GST per month (minimum 12 months)

Package Includes

On-site maintenance and check up once a week for 2 hours (104 hours per year)

20 hours per year of emergency on-site response (within 2 hours)

Remote network Administration, Email and Web Administration and Configuration

24 hours Network Monitoring for Intrusions and Virus alerts.

10 hours of Education and Training

Up to 24 hours of free Telephone Support

20% discount on all On-Site additional Support (if required)

NOTE: We are also able to structure different packages customised to our clients.

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