Telecall Communications is a leading provider of business grade internet solutions. We offer Dial-Up, ADSL and SHDSL services, delivering impressive download speeds up to 6mbps and upload speeds up to 2mbps.

Once you have broadband Internet, you will quickly discover more convenient and effective ways of using the internet to conduct businesses. Your business will operate more efficiently and you will have the capability to be more responsive and accessible to your customers.

To register, view our available plans, browse through our internet access FAQ sections below, and when you're ready, download our application form (ADSL, Dial Up) or apply online!

Order and process FAQ

1. How do I order ADSL?
2. How will I know when I am connected?
3. When do I get my modem?
4. My order was rejected, so what now?
5. What can I do to prevent my order being rejected?
6. How can I check to see if my number is suitable?
7. What is "churn"?

Billing FAQ

1. What happens when my credit card expires?
2. What happens when my credit card has insufficient funds?
3. What happens if there's a billing error?
4. What does Telecall do with bad debts?
5. Do you offer discounts for pensioners?
6. Can I use direct debit?

Order and process FAQ - Click question to go the top of the page

1. How do I order ADSL?
   You can apply for a new ADSL service via an online application form or download the application form and fax it back to us.



2. How will I know when I am connected?
   We will attempt to contact you by email to notify you of your connection so please make sure your email address is correct and remains current.



3. When do I get my modem?
   When Telstra confirms their plan to activate you on a certain date, we will ship your modem to you if you have ordered one. If all goes well, you should receive your modem the day before Telstra plans to activate your connection.



4. My order was rejected, so what now?
   Please contact us for further information



5. What can I do to prevent my order being rejected?
   You must have a telephone number that matches the physical address and you must have entered your credit card details correctly or your service will not be ordered.



6. How can I check to see if my number is suitable?
   If you fill in the application form we can give you an online service qualification. This takes a little longer but it is the most reliable method.

What is "Churn"?

It is more correctly called the DSL transfer process (commonly refered to as "churn"), and provides an efficient one step mechanism for moving DSL end-users/customers between DSL service providers, rather than the more time consuming disconnection/reconnection process.

In short your traffic that is routed to your current ISP is re-routed to your new provider without actually disconnecting the service

Does this mean I don't get cut off when I change ISPs
Most times you will not notice any downtime and sometimes you will not know that it has happened.

But how will I know?
Expect your churn to go through on the day you have stipulated, most times this is very problem free.

Should I tell my old ISP that I am churning?
It is recommended that you don't untill after you have churned, just incase something doesn't go as planned, even though this is very rare. Your old ISP will recieve a loss report from Telstra that will tell them you have churned.

Please review the obligations you have to your old ISP before you churn.

I am with a provider and they say I cant churn?
The DSL transfer process can only be used to transfer DSL services between service providers that provide DSL services over Telstra's DSL network and participate in the DSL transfer process. Transfers of DSL services between Telstra's DSL network and other networks can only be performed using the disconnection/reconnection process.

You should check with your current DSL service provider if you have queries about whether your DSL service can be transferred using the DSL transfer process.

What are the benefits?
Churing is much less expensive than a new connection and it allows you to change between providers for a lesser fee than reconnection again (full activation). Also a new connection or full activation takes from 7-14 business days after you disconnect with one to reconnect with another. With churn you should have not downtime at all.

What about contracts?
When joining Telecall, the standard contract terms apply as they would to a new user, the length of which is determined by the plan you select and is detailed on the plans page. In regards to any contractual agreement with your current ADSL Broadband provider you would need to check with them and their terms and conditions.

Billing FAQ - Click question to go to the top of the page

1. What happens when my credit card expires?
   It is important that you keep us up to date. If your credit card fails a payment it will attract a dishonor fee of $5 per day to a maximum $20 charge after 4 days. After your fourth dishonour charge you will be disabled. After 14-30 (discretionary) days if you have not contacted us your service will be disconnected with Telstra at the exchange and if you are within your contract period you will be billed an early disconnection fee.



2. What happens when my credit card has insufficient funds?
   If your card fails for four days in a row your account will be disabled.



3. What happens if there's a billing error?
   If we have made a billing error then it should show up on our system and we will undertake to correct it as a first priority. If however it does not show up you will need to make us aware of this fact by contacting Telecall.



4. What does Telecall do with bad debts?
   Our money is recovered for us via a debt collecting agency in most cases. This is nothing personal but we do need to make all attempts to recover money outstanding if we are to stay in business for all of our other customers. Should the money prove to be unrecoverable then generally the customer will get a CRA default on their credit rating.



5. Do you offer a discount for pensioners?
   No sorry, there is no provision in our markup to charge less for pensioners.



6. Can I use direct debit?
   Sorry, at the moment we don't accept payments other than credit card.

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